Understand
Learn how hardware, software, networks and support processes work together.
ARALAS PROFESSIONAL TECHNICAL PROGRAM
IT Support Specialist
A complete practical course covering computer hardware, laptops, operating systems, software installation, networking, printers, surveillance systems, customer support, AMC and professional troubleshooting.
13Course Volumes
100%Practical Focus
BeginnerTo Professional
COURSE OUTCOME
What Students Will Learn
Students progress from basic computer understanding to professional installation, maintenance, field support and troubleshooting.Install
Install computers, operating systems, applications, printers, networks and surveillance devices.
Diagnose
Identify faults using a systematic, evidence-based troubleshooting process.
Support
Handle customers, service tickets, AMC visits and technical documentation professionally.
COMPLETE COURSE CURRICULUM
13 Professional Learning Volumes
Each volume can later contain chapters, practical labs, diagrams, notes, assignments and assessments.VOLUME 01IT SUPPORT PROGRAM
Computer Fundamentals & IT Industry
Understand computer basics, the IT service industry, job roles, professional conduct and the complete support ecosystem.
TheoryPracticalAssessment
VOLUME 02IT SUPPORT PROGRAM
Computer Hardware Engineering
Study desktop parts, motherboard architecture, processors, RAM, storage, SMPS, assembly, testing and fault diagnosis.
TheoryPracticalAssessment
VOLUME 03IT SUPPORT PROGRAM
Laptop Hardware Engineering
Learn laptop internal components, display systems, charging sections, batteries, thermal service, upgrades and troubleshooting.
TheoryPracticalAssessment
VOLUME 04IT SUPPORT PROGRAM
Operating System Engineering
Install, configure and troubleshoot Windows and Linux operating systems, boot processes, drivers, services and user environments.
TheoryPracticalAssessment
VOLUME 05IT SUPPORT PROGRAM
Business Software Installation
Deploy office, accounting, security, communication and business applications using professional installation practices.
TheoryPracticalAssessment
VOLUME 06IT SUPPORT PROGRAM
Computer Troubleshooting
Use systematic fault isolation for startup, performance, display, power, storage, software and peripheral problems.
TheoryPracticalAssessment
VOLUME 07IT SUPPORT PROGRAM
Networking Fundamentals
Understand LAN, WAN, TCP/IP, addressing, routers, switches, Wi-Fi, sharing and common network troubleshooting.
TheoryPracticalAssessment
VOLUME 08IT SUPPORT PROGRAM
Structured Cabling & Network Rack Installation
Learn cable types, crimping, patch panels, rack planning, switch placement, labelling, testing and professional installation.
TheoryPracticalAssessment
VOLUME 09IT SUPPORT PROGRAM
Printer Installation & Troubleshooting
Install and support inkjet, laser, network and multifunction printers, including drivers, sharing and common faults.
TheoryPracticalAssessment
VOLUME 10IT SUPPORT PROGRAM
IP Camera & Biometric
Study CCTV, IP cameras, DVR, NVR, PoE, remote viewing, biometric attendance and basic access-control systems.
TheoryPracticalAssessment
VOLUME 11IT SUPPORT PROGRAM
Customer Support & AMC
Learn complaint handling, ticket workflow, preventive maintenance, field visits, service reports, SLA and AMC operations.
TheoryPracticalAssessment
VOLUME 12IT SUPPORT PROGRAM
IT Sales & Product Knowledge
Develop product understanding, requirement analysis, quotation skills, solution comparison and ethical technical sales ability.
TheoryPracticalAssessment
VOLUME 13IT SUPPORT PROGRAM
Diagnostic Tools & Professional Troubleshooting
Use software and hardware diagnostic tools, logs, utilities, test equipment and structured troubleshooting documentation.
TheoryPracticalAssessment
ARALAS LEARNING METHOD
Theory, Demonstration, Practical and Assessment
Every topic should be studied using a complete learning cycle. Students first understand the concept, then observe the process, practise on real systems and finally complete an assessment.
Understand the Concept
Simple explanations with diagrams and examples.
Observe the Procedure
Step-by-step professional demonstration.
Perform Practical Work
Hands-on practice using tools and equipment.
Complete Assessment
Questions, assignments and practical evaluation.
START YOUR TECHNICAL CAREER